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Jordan Miles

Jordan Miles

Marketing Manager & Consultant | Content, Email & Social Media | Project Management

8 yrs experience · Brooklyn, NY · <10 hrs/week

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About

Marketing and creative professional based in Brooklyn, New York, recognized for curiosity, dedication, and collaboration. Experienced across digital, print, social media, email, and web marketing—leading campaigns, managing vendors, and delivering performance reporting to C-level executives. Also brings nonprofit event and donor communications experience, along with analytical and compliance background from AML/financial investigations.

Skills

Adobe Creative CloudCRMCanvaComplianceConstant ContactContent WritingCustomer ServiceDrupalEmail MarketingEmail marketingEvent MarketingGoogle AnalyticsGoogle My BusinessGraphic DesignGraphic designHootsuiteHospitalityHubSpotLead GenerationLead generationMicrosoft Office SuiteMonday.comProduct MarketingProject ManagementProject managementSendGridSocial MediaSquarespaceTrello

Experience

  • Marketing Consultant · AAFMAA Mortgage Services LLC (AMS)07-01-2024

    Provide strategic guidance and execution support across digital, print, social media, and email initiatives. Advise on vendor management, campaign strategy, and analytics reporting. Ensure brand consistency across all marketing channels.

  • Marketing Manager · AAFMAA Mortgage Services LLC (AMS)01-01-2022 – 07-01-2024

    Directed marketing projects, including direct mail, print collateral, web, social media, and email. Managed vendor partnerships (analytics, design, SEO, and lead generation) to support marketing initiatives. Led email and social media marketing from strategy to execution, including content development and community management. Coordinated with parent company’s brand team and delivered monthly performance reporting to C-level executives.

  • Marketing Specialist · AAFMAA Mortgage Services LLC (AMS)01-01-2021 – 01-01-2022
  • Customer Relations · AAFMAA Mortgage Services LLC (AMS)11-01-2020 – 01-01-2021
  • Social Media Consultant · Tarrant’s Cafe01-01-2020 – 11-01-2020

    Managed and curated the restaurant’s Instagram account, creating and scheduling posts, sourcing and editing imagery, and engaging with the online community. Revamped the dinner and cocktail menu design in collaboration with staff and management.

  • Associate Analyst II · AML RightSource07-01-2019 – 10-01-2019

    Monitored and investigated financial accounts for potential fraud and other financial crimes. Wrote and edited technical reports, meeting production deadlines while ensuring accuracy and compliance. Trained and supported incoming analysts on workflows and policies.

  • Associate Analyst I · AML RightSource12-01-2018 – 07-01-2019
  • Communication & Special Events Intern · Cystic Fibrosis Foundation01-01-2018 – 05-01-2018

    Designed marketing materials, including emails and social media graphics. Drafted event press packets and donor communications. Assisted in planning and executing fundraising events. Provided administrative support, including scanning, printing, organizing files, and answering the phone.

Education

  • The University of Akron, OHB.A., Communication & Media Studies

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