Justin H

About

Over the course of a substantial career in digital product design and digital product design strategy, my expertise has been leveraged across greenfield and brownfield projects to deliver high-impact results. Whether working in start-ups, digital consulting agencies or within enterprise businesses, my ability to bring digital design and product innovation has been recognised and commended across industries both in Australia and globally. I have been called on as an SME on cross-sector projects for major Australian organisations and international conglomerates and as a strong stakeholder influencer. In each case, I leverage my business acumen to demonstrate the strategic role of design and design innovation. I also mentor and coach designers to build their capabilities through complex design or stakeholder scenarios. Im a hands-on design leader driving impact through craft and knowledge expertise across all aspects of design. With a bias towards actions and tangible artefacts, Justin helps his teams and clients deliver impact across experiences by guiding through an e2e process utilising design methods and collaboration.

Experience

• Design Expert · McKinsey & Company10-01-2020

  As a Design Expert and Principal Product Designer at McKinsey, I led teams across diverse industries to deliver innovative digital solutions. My expertise is reimagining products, developing customer-centric value propositions, and driving digital transformation through human-centred design. I excel at translating complex business challenges into scalable, user-friendly digital solutions, and I do this at a hands-on level working with client and product teams. Key achievements include spearheading the redesign of a digital wallet offering in Asia, leading the transformation of a supply chain planning cycle, and partnering with a major Australian university & Asian Enterprise organisation to develop and scale an enterprise workforce reskilling business.

• Specialist · McKinsey & Company09-01-2017

  Working with client teams across diverse industries, I've demonstrated my adaptability by delivering innovative digital solutions. Clients have used my expertise in human-centred design to help bring the customer into the room. I've helped clients realise and take advantage of digital across new and existing products or experiences through tangible, hands-on artefacts and outcomes. Key achievements include helping an Australian Energy client reimagine an employee app on health and safety and assisting a European bank in delivering a digital KYC for onboarding new customers.

• Experience Design Director · Isobar Australia11-01-2015 – 07-01-2017

  Led a high-performing team of designers and researchers, drove design practice including building in HCD practices for client development, and managed a portfolio of design pipeline, project, and client relationships.

• Senior Experience Designer · Isobar Australia01-01-2013 – 11-01-2015

  As an expert mobile designer in cross-platform design, I joined the agency to develop Australia's first commercially successful FTA Catchup on-demand TV for Channel 10, which met advertising revenue for 12 months.

• Senior User Experience Designer · Mobile Experience Pty Ltd06-01-2011 – 12-01-2012

  I was a mobile design consultant who helped large and small clients deliver mobile strategic initiatives. We worked hands-on to build and develop innovative mobile and tablet experiences on Android and iOS platforms.

Education

• La Trobe UniversityBachelor of Arts, Graphic Design
• RMIT UniversityTAFE Course, Multimedia
• Google Cloud | Mind the Product | PendoAI for Product Management

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