Kimberly Yount

About

With a diverse background in business and digital project management, this professional has honed their skills across various roles and industries. They began their educational journey at MiraCosta College, studying Business and Music, and later attended Laney College. Their career highlights include serving as Director of Client Services at GLIDE, where they lead teams to manage client accounts and drive growth. Previously, they were a Lead Project Manager at the same company, overseeing project execution and client relations. As the owner of Good Good Pins, they successfully launched and expanded an e-commerce brand, showcasing their entrepreneurial spirit. They have also contributed as a Digital Account Director at Buckland Co., managing digital transitions and client communications. Their expertise spans digital marketing, project management, and client services, with proficiency in tools like Shopify, Klaviyo, and Adobe Suite.

Experience

• Director of Client Services · GLIDE09-01-2022

  Lead Client Services and Strategy teams to manage and grow client accounts. Devise strategies, develop relationships, and meet client objectives. Lead customer experience initiatives and provide digital marketing consultancy. Act as client liaison to ensure satisfaction. Drive organic account growth and support new business development. Determine optimal staffing for new initiatives. Promote client service excellence. Manage client expectations and gather feedback. Direct team members to meet objectives. Analyze data with Strategy team to inform actions. Manage budgets, resources, risks, and scope. Plan resource requirements and assign responsibilities. Build and mentor high-performing teams. Build strong relationships with high-level client contacts. Ensure consistency and quality in communications. Implement client projects on schedule. Provide outstanding services and develop process improvements. Lead client presentations to recommend improvements. Ensure effective information flow between teams. Manage workloads and assist in recruitment and training.

• Lead Project Manager · GLIDE09-01-2020 – 09-01-2022

  Execute project scope from planning to launch. Identify and manage potential risks. Implement testing processes and collaborate with developers to solve issues. Advocate for data-backed website strategy. Meet project goals within budget; handle change orders when needed. Regularly report project status to clients and stakeholders. Provide leadership and direction to project team members. Set and monitor team performance expectations. Facilitate team communication and collaboration. Mentor and manage Project Managers. Review project timelines and site readiness before launch. Lead Monday morning meetings and address issues to the Director of Operations. Lead project process with designers and web developers. Build and nurture client relationships. Coordinate tasks for positive client experiences and quality control. Generate and present weekly project status reports to clients.

• Owner · Good Good Pins08-01-2015

  Created and curated an e-commerce pop culture accessory brand with two e-commerce sites and separate inventories (Shopify & Etsy). Grew business to include over 80 enamel pins including collaborations with artists, musicians and brands within two years; researched and sourced materials for new product designs. Manage vendor relations including with overseas factories to import products. Oversee all sales, shipping, customer relations, planning and merchandising procurement. Developed and executed social media strategy, growing Instagram followers to 27K+ within two years. Embroider patches, canvas tote bags and knit beanies and create other hard and soft goods. Create quarterly projections for seasonal designs and tradeshows; represent company at tradeshows.

• Digital Project Manager · cypress & pine05-01-2020 – 05-01-2021

  Responsible for managing digital projects, coordinating with teams, and ensuring timely delivery of project milestones.

• Digital Account Director · Buckland Co.09-01-2018 – 05-01-2020

  Worked as a consultant for Buckland Co as an Account Director; project managing website transitions (to Shopify platform), email marketing transitions (to Klaviyo platform), managing digital assets, working closely with other consultants to complete projects. Remote Digital Project Manager who manages up to 8 clients at a time. Work through project scope, project budget, project timelines and project planning with clients. Worked closely with the CEO on resource planning. Communicate with all clients in a timely manner to ensure project completion. Proficient in Canva, Asana, Adobe Suite, Slack, Microsoft Office, Google Suite, Jira, Shopify Plus, Klaviyo.

Education

• Laney College
• MiraCosta CollegeMusic, Business
• Sunset High School

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