Silvia A.

About

Detail-oriented operations and strategy professional with experience managing complex portfolios, optimizing workflows, and translating data into actionable insights. Passionate about the creator economy, client strategy, and building scalable systems that drive measurable impact. Known for a proactive, solutions-oriented mindset, strong cross-functional communication, and the ability to bring clarity to fast-moving environments. Actively seeking opportunities to support growth at the intersection of creators, brands, and technology.

Experience

• Client Experience Team Member · PLNK Fitness10-01-2025 –

  - Serve as a primary point of contact for clients, ensuring a high-touch, seamless experience - Manage multiple client requests simultaneously, prioritizing needs while maintaining responsiveness and accuracy in a fast-paced environment - Identify patterns in client feedback, questions, and pain points, surfacing insights to internal teams to improve workflows, messaging, and client satisfaction - Collaborate cross-functionally to resolve issues, streamline processes, and enhance the overall client journey - Support client retention by proactively addressing concerns and ensuring alignment between client expectations and service delivery - Maintain detailed records of client interactions and outcomes to support reporting, process optimization, and strategic improvements - Contribute to continuous improvement initiatives by suggesting enhancements to client experience, documentation, and internal systems

• Senior Portfolio Administrator · Cushman & Wakefield06-01-2025 –
• Portfolio Administration Coordinator · Cushman & Wakefield10-01-2022 –

  - Assisted in financial operations by tracking expenses, reconciling invoices, and supporting budgeting efforts, which improved financial accuracy and efficiency - Contributed to accounting tasks by preparing financial reports, auditing records, and ensuring data accuracy, leading to enhanced financial integrity and compliance - Participated in cross-functional projects by coordinating between technical and business teams, facilitating successful project outcomes and improved collaboration - Supported data cleaning and preparation for reporting and analysis, which enhanced data quality and informed strategic decision-making - Handled large-scale property and financial data using analytics and reporting skills, applying transferable skills to SQL and BI platforms like Tableau and Looker, which improved data-driven insights and reporting capabilities - Developed and maintained spreadsheets for operational and financial reporting, improving data accuracy and streamlining reporting processes

• Board Advisor: Social Media · My Childhood07-01-2020 – 10-01-2022

  - Orchestrated marketing initiatives and spearheaded strategic business development efforts. - Oversaw the management of the company’s Instagram social media platform. - Facilitated the planning and execution of fundraising events to support organizational objectives. - Collaborated closely with the CEO to inform marketing and sales strategies, ensuring alignment with overarching business goals.

• Server · Peel Wood Fired Pizza07-01-2021 – 06-01-2022
• Sales Advisor · H&M06-01-2017 – 08-01-2021

Education

• Webster UniversityBachelor's degree, Marketing/Marketing Management, General

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