Kley Sippel

About

Kley is a proven analytical operator with multi-industry experience, focused on multi-site asset development and post-opening operations in hospitality and hyper-growth environments. His leadership specializes in scaling operations, market turnarounds, standards development, post-merger integration, and organization design. His background spans multi-site management (75+ locations); revenue & sales ($150mm+ revenue); marketing and segmentation; commercial, warehouse, fitness and multi-family assets; culture leadership (1,200+ employees); executive support; public affairs; real estate; and cross-functional business operations.

Experience

• Chief Operating Officer · Pali Mountain11-01-2024 –
• VP, Operations · Grand Fitness08-01-2023 – 11-01-2024
• VP, Integrations · Odeko02-01-2022 – 11-01-2022

  - managed post-merger integration operations for five sellers into buyer's company; - oversaw international M&A diligence to identify seller targets; - accountable for $80mm hold P&L of seller companies; - created new biz ops process around acquisitions, mergers, operations, and product offering development

• Chief Of Staff · Sentral05-01-2021 – 02-01-2022

  - supported executive team of hospitality and multi-family executives in delivering a new living concept to market; - managed monthly executive meetings, board meetings, and quarterly business reviews; - oversaw company's OKR/KPI strategy in the midst of evolving financial and strategic goals; - ensured consistent feedback from front-line teams and executive leadership

• CoS Project: General Manager, Los Angeles · Sentral05-01-2021 – 10-01-2021

  - executed turnaround strategy for a $17mm ARR property with 575 units; - oversaw rollout of innovative product lines, including short-term furnished and AirBnB nightly stays; - managed site-level annual planning, including revenue enhancement and cost reduction; - developed tenant management program to reduce delinquency, crime, and safety issues

• VP, Regional Operations · REEF10-01-2020 – 04-01-2021

  - developed and deployed a national management structure of 12 regions, including recruitment, training, assimilation, P&L accountability, and oversight of regional managers; - oversaw daily operations of SoCal region, including staffing, supply chain, production kitchen, and performance management; - worked with headquarters to improve field to executive communications

• VP, SoCal Operations · WeWork01-01-2019 – 05-01-2020

  - held complete accountability for the entire SoCal business, overseeing more than 270 team members, $150 million in ARR, 40+ locations, and 20,000+ customers; - developed and introduced new cross-functional operating standards for 20+ teams; - oversaw geographic real estate expansion strategy; - directed custom development of product offerings, catered to the unique Los Angeles environment; - served as public figure for the company, appearing on air, in print, and hosting in-person events of 3,000+ people; - managed VIP relations with A-list international personalities

• Chief of Staff, West · WeWork03-01-2018 – 12-01-2018

  - managed C-level priorities across a team of 20+ functional leaders; - pioneered the transition committee responsible for the merger of two divisions, resulting in a combined P&L of $1.5bn and 5,000+ employees; - developed business review strategy and managed annual OKRs; - created market awareness protocols, ensuring leaders were in tune with field-level employees and customers

• Community Director · WeWork05-01-2016 – 03-01-2018

  - executed turnaround strategy addressing sales, morale, customer satisfaction, and operations; - oversaw roll-out of a matrixed support structure, introducing 11 new functional teams to the field ops team; - created novel marketing and customer segmentation strategies, increasing sales in existing and new sales verticals; - established best-practices in employee engagement replicated across the region and nation

• Director of Special Projects (Sales) · WeWork12-01-2014 – 05-01-2016

  - supported the development of WeWork's first enterprise sales team; - created cross-functional process to ensure client expectations were met upon sale and delivery of product; - oversaw team output, including quotas, performance management, and sales materials; - worked with revenue and operations team to optimize pricing for new industry verticals (large clients, enterprise accounts, etc.); - developed broker lead channel, including program parameters, operations, and marketing

Education

• Samford UniversityBSBA, Economics, Humanities
• Hong Kong Baptist UniversityEconomics

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