Korbie Frey

About

With a Bachelor of Arts in Mass Communication/Media Studies from the University of Washington, I have built a robust career in project and account management. Currently, I serve as a Launch Specialist at Motive, where I coordinate and execute product launches. Previously, I was a Program Manager at DevHub, leading technical projects and generating over $750,000 in revenue through successful brand implementations. My tenure at DevHub also included roles as a Lead Project Manager and Customer Success Manager, where I managed over 55 implementations and pioneered automation processes. At Avvo, as an Account Manager, I developed new client relationships and maintained a low churn rate, managing an average of 450 clients. My expertise lies in project management, process improvement, and client relations, with a proven track record of enhancing efficiency and driving revenue growth.

Experience

• Launch Specialist · Motive11-01-2024

  As a Launch Specialist, likely responsible for coordinating and executing product launches, ensuring all aspects of the launch process are managed effectively.

• Program Manager · DevHub08-01-2023 – 07-01-2024

  Proficient in leading technical projects, defining project scope, creating timelines, and managing resources to ensure on-time and within-budget delivery. Spearheaded the successful implementation of several complex brands resulting in over $750,000 in revenue in implementation costs within a 9 month period. Identified and mitigated project risks and issues, and escalated as necessary to ensure timely resolution. Skilled in analyzing existing processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness.

• Lead Project Manager · DevHub02-01-2022 – 08-01-2023

  Owned 55+ implementations from start to finish including discovery, contract, onboarding, launch, and continued maintenance. Pioneered new automation processes like a CRM and created API workflows to eliminate manual effort. Aligned with stakeholders to identify goals and solution implementation strategies. Collaborated between technical and non-technical personnel, mitigating conflict and crafting resolutions for client-driven results. Utilized data analytics skills to format client data for databases without developer resources.

• Customer Success Manager · DevHub06-01-2020 – 02-01-2022

  Owned implementations process from start to finish including discovery, contract, onboarding, launch, and continued maintenance. Facilitated meetings between clients, technical team, and external partners. Managed client invoicing including tracking individual line items, and unpaid statuses. Leveraged Excel skills to format clients' data for internal databases.

• Account Manager · Avvo09-01-2019 – 06-01-2020

  Developed an average of 5 new clients monthly, while providing education on Avvo products and services. Maximized a book of business with target opportunities for upselling/cross-selling additional Avvo and sister companies’ products and services. Yielded an average churn of 2.44%, 0.7% below target range and grew book size by 2.9% in 5 months. Managed an average of 450 clients while developing long-term relationships, advocating on their behalf, and fostering their success using Avvo’s existing advertising websites and software.

Education

• University of WashingtonBachelor of Arts - BA, Mass Communication/Media Studies

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