Kryzia Anne Nicole Lorenzana

About

A results-driven Marketing Operations Specialist with an emphasis on end-to-end newsletter design and digital campaign strategy. With a proven track record of managing brand growth for international organizations, I specialize in transforming complex marketing goals into high-performing visual content and automated workflows

Experience

• Email/Newsletter Designer, Junior Workflow, Customer Support Specialist, Social Media Content Manager · Bolder Digital06-01-2025 – 02-28-2026

  Create Newsletter Design for an Email Campaign via GHL; Created Workflows for Campaigns and Onboarding; Approve or Edit postings made by our AI for the client's social media; Used Monday to track task and deadlines.

• Function Assistant Coordinator, Invoice Specialist, Events Coordinator · Apricus Launceston06-01-2025 – 01-31-2026

  Answer incoming event inquiry emails; Create invoicing using XERO for function events; Create events of Function Tracker based on the client event date; Perform follow ups on pending payments and details for each event; Used Excel to track ongoing and future events made.

• Cold Caller, Appointment Setter and Virtual Admin Assistant · CWS06-01-2025 – 08-31-2025

  Conduct keyword search and generate SEO ranking updates; Perform outbound calls to cold leads; Send outbound email marketing for ongoing campaigns; Assist with inbound calls from existing clients with concerns.

• Chat Support CSR · Afni Fairview Inc07-01-2023 – 12-31-2023

  Responding to customer queries in a timely and accurate way via chat; Analyzing and reporting product malfunctions, billing and refunds.

• Billing and Sales Customer Support · VXI Global02-01-2022 – 06-30-2022

  Managed caller inquiries; Processed orders for both inbound and outbound clients/customers; Ensure information is accurate and valid by creating and updating records; Resolved billing discrepancies with precision and efficiency.

• Quality Auditing Specialist · Ibex Global11-01-2021 – 02-28-2022

  Conducted comprehensive audits to assess adherence to quality standards; Reviewing processes, procedures, and documentation; identified non-compliance issues and recommended corrective actions.

Education

• Far Eastern UniversityBachelor of Science in Medical Technology, Medical Technology

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