Lakeshia Scott-Richardson

About

Hi, I’m Lakeshia — your detail-oriented and tech-savvy administrative professional with over 8 years of experience supporting teams in healthcare, mental health, and government sectors. I specialize in organizing chaos into clarity through expert calendar management, workflow automation, data tracking, and polished communication. From coordinating meetings and managing stakeholder relationships to building presentations and maintaining internal websites, I bring both precision and creativity to every task. I’m passionate about using technology to streamline processes, and I thrive in environments where organization, confidentiality, and collaboration are key. With proficiency in Microsoft Office Suite, Smartsheet, SharePoint, and AI-powered tools, I am adept at enhancing operational efficiency and online presence. Let’s connect and see how I can help your team run smoother, smarter, and more efficiently.

Experience

• Administrative Assistant · Oakland County Community Health NetworkAugust 2019 – Present

  Streamlined administrative workflows, managed records, and coordinated activities. Acted as a liaison between teams, enhanced data accuracy, and prepared reports. Leveraged Microsoft Power Automate and AI tools.

• Office Clerk · Saginaw County Community Mental Health (via Kelly Services)October 2018 – June 2019

  Streamlined appointment scheduling, organized meetings, developed a database system, and provided clerical support.

• Customer Service Representative · Morley Companies – Client: General MotorsJuly 2015 – August 2018

  Handled up to 80 calls daily, resolving inquiries and enhancing customer satisfaction.

• Program Coordinator · Michigan State University ExtensionFebruary 2015 – July 2015

  Led planning and implementation of community programs, driving engagement across multiple locations.

Education

• Wayne State UniversityBachelor of Arts, Psychology
• Delta CollegeAssociate of Arts, Psychology Concentration

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