Lisanne Bertens

About

As a professional problem solver, I thrive on tackling complex challenges head-on and delivering innovative solutions. With a passion for remote work, I am a strong advocate for virtual collaboration and have successfully managed distributed customer support teams. Known as the voice of the customer, I understand their needs and address them effectively. As a customer support manager, I ensure exceptional service and customer satisfaction at every touchpoint. I am an operational expert, streamlining processes and optimizing team performance. By leveraging data-driven insights, I identify areas for improvement and implement strategies to drive efficiency and productivity. With my keen eye for data analysis, I make informed decisions that drive impactful outcomes. I have consistently improved workflows, reduced costs, and enhanced overall business performance through data-driven approaches. If you are seeking a results-oriented professional experienced in solving complex problems, advocating for remote work, managing customer support teams, and utilizing data to drive success, let's connect. Together, we can collaborate and achieve meaningful outcomes.

Experience

• Project Manager · 5CA2024-07-01 –
• Talent Acquisition Automation Lead · 5CA2023-07-01 – 2024-07-01
• Operations Lead · Cocoroco.com2022-04-01 – 2024-01-01
• Customer Support Manager · BTC Direct2021-06-01 – 2022-04-01
• Lead of Customer Operations & Analytics · Recharge.com2019-11-01 – 2021-06-01

  Recharge.com is the #1 destination for digital prepaid credit top-up. We recharge digital credit, anytime, anywhere, for yourself or someone else.

• Reporting & Application Specialist · Recharge.com2017-10-01 – 2019-10-01
• Content Manager · 2Twitit - Social Media Bureau2017-07-01 – 2017-10-01
• Advisor Vodafone · VodafoneZiggo2012-12-01 – 2017-10-01
• Intern Formula & Marcomms BelCompany · Vodafone2016-08-01 – 2016-12-01

  Retail Marketing

• Stagemanager Merleyn · Doornroosje2010-05-01 – 2013-12-01

Education

• Fontys Academy for creative industriesInternational Event, Music & Entertainment Studies
• Lindenholt CollegeHAVO, Cultuur en Maatschappij

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