Luan Nguyen

About

With a background in senior sales management and business development, I have a proven track record of driving revenue growth and exceeding sales quotas. My experience includes leading cross-functional teams, launching and scaling sales development programs, and spearheading partnerships for SMBs. I have successfully revamped sales and customer success OKRs, designed KPIs, and quality performance metrics to align with company goals and values. Additionally, I have hired, trained, and managed teams to foster relationships with clients and agents, while preserving high client satisfaction. My expertise also extends to developing daily workflows, creating presentation decks, and leading training and shadow sessions. With a consistent record of exceeding sales quotas and ranking #1 across the entire company, I am dedicated to driving success and achieving results.

Experience

• Senior Manager, Business Development · CoHome01-01-2023 – 01-01-2023
• Senior Sales Manager · Nabr01-01-2022 – 01-01-2023
• Senior Sales Manager · Better09-01-2021 – 05-01-2022

  - Led cross-functional collaboration with insights, capacity planning, and recruiting to successfully scale the West Coast region to 40 SDRs, 80 AEs, and 10 Sales Managers, exceeding sales quota by 35% for FY 2021 - Launched and scaled the first Sales Development team for Better Real Estate from 3 to 30, increasing the conversion rate from leads to appointments by 17%, contributing to a 29% increase in overall revenue - Spearheaded the partnerships program for SMBs, expanding internal tools, product offerings, and website portals, leading to an additional ~$24 million in annual revenue and a 40% increase in customer acquisition - Revamped Sales and Customer Success OKRs across the entire region, increasing overall scores in CSAT, NPS, and total referrals by 20%, resulting in ~$132 million in sales volume for 2021-22 - Designed team and individual Key Performance Indicators and quality performance metrics, aligned with company goals and values, resulting in a 15% increase in employee satisfaction and a 30% improvement in team productivity - Promoted NPS program, analyzed data trends, and performed root-cause analysis across all touchpoints, resulting in process improvements and redefined SLAs, leading to a 25% increase in customer satisfaction - Hired, trained, and managed a team of 10 - 12 direct reports to foster the relationship with over 3000+ clients and agents every month while preserving high client satisfaction - Successfully launched the Referral Program to serve as an additional stream of leads and revenue by collaborating cross-functionally with the Product, Marketing, Enablement, and Operations Intelligence from 0 to 1 - Served as a point of escalations for customer issues and resolved issues promptly that built trust with both customers and team members - Trained and onboarded new Sales Managers and created a managers playbook that included daily workflow, resources, decks, and rubrics to ensure an efficient ramp-up period Managed day-to-day operations, served as a coach and leader while developing skills of individual contributors to achieve their career goals - Acted as a liaison for the loan team and external agents by guiding them in the mortgage process, ensuring successful closings, and maintaining an average NPS of 9+ - Developed the daily workflow and created presentation decks, led training and shadow sessions - Worked cross-functionally with processors and closers to alleviate bottlenecks resulting in high customer & agent satisfaction - Effective communication with strategic follow-ups, conversation awareness & product knowledge helped close an average of 5 - 7 sales per day - Exceeded all sales quota and ranked #1 across the entire company for 6 months

Similar talent on Pangea

Alicia I.Strategic Sales, Customer Service & Account Management Professional Driving Revenue Growth through CRM Expertise and Cross-Functional Collaboration.Jersey City, NJNNalia R.Sales Director | Subscription Sales & Account Expansion (33% Demo-to-Close)Oluwasegun D.Sales and Client Success Manager. Best of both worldsCalifornia City, CAMorgan A.Dynamic Account Executive with Expertise in Customer Experience and Revenue Growth