Morgan Amwayi

About

With over five years of experience in sales and customer service, I've consistently delivered measurable results across various industries, including SaaS, logistics, and insurance. My approach combines strategic planning with hands-on execution, significantly improving client satisfaction and revenue growth. Client Engagement: Successfully managed a diverse portfolio of B2B and B2C clients, achieving a 25% increase in customer retention through personalized service and proactive communication. Sales Performance: Exceeded sales targets by an average of 20% annually, contributing to a cumulative revenue increase of $1.5 million over three years. Operational Efficiency: Implemented CRM solutions like Salesforce and Cisco Jabber to streamline workflows, resulting in a 30% reduction in response times and improved data accuracy. Cross-Functional Collaboration: Led initiatives that bridged gaps between sales, customer support, and logistics teams, enhancing overall service delivery and client satisfaction. I'm dedicated to continuous improvement and leveraging data-driven insights to inform decision-making. Let's talk about how I can contribute to your organization's success.

Experience

• Account Executive · Assurant2024-10-01 –

  • Managed customer-escalated issues, ensuring amicable resolutions. • Spearheaded deep-dive analysis of 50+ cases weekly, accelerating claims resolution by 35%. • Gathered customer feedback to enhance products and services, coached junior employees, and updated knowledge about company offerings.

• Business Development Manager · Ntavani Ke2018-08-01 – 2025-04-01

  • Conducted in-depth market research to guide product development decisions based on consumer preferences, competitor analysis, and industry trends. • Oversaw the development and launch of new apparel products that resonated with the target market, resulting in strong sales.

• Logistics Officer · CITYSPRINT FULFILLMENT CENTRE2024-01-01 – 2024-06-01

  • Coordinated goods movement to clients across 35 counties, leading to optimized supply chain and 15% cost reduction. • Supervised 18 counties and 20+ field agents, resulting in improved delivery times and customer retention. • Analyzed supply chain data to formulate strategies for cost reduction and efficiency improvement.

• Sales Executive · Beyondxy Consulting2023-03-01 – 2023-09-01

  • Conducted cold and warm calls to secure new accounts and generate qualified leads for increased sales. • Spearheaded B2B sales cycles and managed accounts to provide tailored grant solutions. • Achieved a significant increase in revenue through successful account acquisitions and sales strategies.

• Sales Specialist · KAROPAY2022-07-01 – 2022-12-01

  • Achieved a 20% growth in sales performance by evaluating market availability and developing key customer relationships. • Conducted site visits to assess needs and contributed to the finalization of the M-SOMA app.

• Account Executive · Altruist Technologies Pvt. Ltd.2022-02-01 – 2022-12-01

  • Leveraged CRM for data analysis to improve personalized interactions and gain insights, showcasing solution-selling methodologies. • Resolved complex issues, resulting in a 20% reduction in complaints. • Educated over 10 customers daily on sales opportunities to drive revenue growth.

• Sales Representative · Swvl2020-09-01 – 2021-03-01

  -Conducted market research to identify new business opportunities and stay informed on industry trends and competitors.

• Receptionist · The kenyan Boys Choir2017-05-01 – 2020-03-01

  Demonstrated strong organizational skills along with verbal and written proficiency to effectively manage appointments and client records, while resolving issues and providing exceptional customer service to enhance satisfaction and business efficiency.

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