Lyndsey Wilson

About

I am a detail-oriented researcher with a passion for storytelling. I thrive in fast-paced environments because of my adaptability and ability to quickly recognize pain points and offer solutions. Interested in UX Research/Strategy roles. Experienced in healthcare and cybersecurity sectors. UX Portfolio: https://lyndsey-wilson.squarespace.com/ RESEARCH METHODS: User Interviews | Affinity Mapping | Usability Testing | Heuristic Evaluation | A/B Testing | Card Sorting | Tree Testing | Surveys TOOLS: Microsoft Office | G-Suite | Miro | Canva | Figma | Maze | Google Analytics | Usability Hub | Optimal Workshop

Experience

• User Experience Researcher | HCD Researcher · Easy Dynamics Corp2024-09-01 – 2025-04-01

  ● Sole user researcher embedded in an agile, cross-functional team working on federal client’s external products team, collaborating closely to deliver impactful solutions. ● Led research initiatives that tested hypotheses and informed product strategy, improving organizational efficiency and decision-making. ● Applied a broad range of research methods, including user interviews, usability testing, heuristic evaluations, A/B testing, and journey mapping. ● Developed internal resources to highlight research impact, define best practices, and streamline UX workflows through work in client’s Internal Research Operations committee. ● Co-founded Human-Centered Design guild to foster discussions on HCD in engineering, cybersecurity, and product development. Present on HCD topics within the cybersecurity sector and facilitate design workshops. ● Contribute to the FIDO Alliance UX Working Group, driving forward-thinking design practices in the field. ● Hold Active Public Trust Security Clearance.

• UX Researcher · Powerback Rehabilitation2015-11-01 – 2024-09-01

  *UX Researcher for healthcare organization. Responsible for research strategy and service design for digital products and programming. *Collaborate with human factors engineers and product managers to inform and guide development of new products and workflows. *Methodologies utilized include generative research (i.e discovery interviews, usability testing) as well as evaluative research (surveys, A/B testing, and card sorting). *Collaborate with service designers on ideation, wireframes, and prototypes as needed. *Conduct user testing to produce creative, simple, and highly usable solutions to address pain points impacted by accessibility issues. *Conduct SWOT analysis for actionable insights to improve customer engagement/retention with products and services. *Research and analyze current and future UX technology patterns and design trends, including market research and competitive analysis.

• Physical Therapist · Genesis Rehab Services2013-08-01 – 2015-11-01

  Provided rehabilitative services to individuals recovering from disabilities caused by injuries or illness. Assisted patients in regaining physical abilities to return to their highest level of independence. Supported management in implementing a new electronic medical record (EMR) system to maximize profits and deliver modern standards of care to patients. Utilized holistic and user-focused approach to set patient-specific goals.

Education

• University of MarylandBachelor of Science - BS, Kinesiology and Exercise Science
• University of Maryland Global CampusMaster of Science - MS, Health Informatics Administration
• Drexel UniversityDoctorate of Physical Therapy, Physical Therapy

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