Madelina Dirar

About

With a Bachelor's degree in Political Science and Government from the University of Washington, I have developed a diverse professional background. As the owner of Madelinas, an Eritrean-inspired clothing and jewelry online store, I manage all aspects of the business, from sales and shipping to social media marketing and customer service. My entrepreneurial journey began in August 2020, and the business has been thriving since. Previously, I served as an Account Executive at UPS, where I excelled in building client relationships and exceeding sales quotas. My experience also includes a role as a Security Guard at Allied Universal, where I prioritized safety and security, and as a Customer Service Representative at UW Transportation Inc, where I focused on enhancing customer satisfaction. My varied experiences have equipped me with strong skills in management, sales, and customer relations.

Experience

• Business Owner · Madelinas08-01-2020

  Owner of an online store, Madelinas is an Eritrean inspired clothing and jewelry shop. Started this business in August 2020 and it has been growing since. Manage sales, check orders, ship orders, prepare products, vendor management from overseas, social media marketing and promotion as well as customer service.

• Account Executive · UPS09-01-2022 – 06-01-2023

  Built and maintained relationships with clients. Set and exceeded sales quotas. Prospected clients and understood their needs. Budgeted and allocated resources efficiently to maximize outcomes.

• Security Guard · Allied Universal11-01-2020 – 05-01-2022

  Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority. Responded quickly to incidents and assessed active situations for security concerns. Secured premises and personnel by patrolling property and monitoring surveillance equipment. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Customer Service Representative · UW TRANSPORTATION INC11-01-2019 – 04-01-2020

  Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

• University of WashingtonBachelor's degree, Political Science and Government

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