Malwina Jabłońska

About

With a Bachelor's degree in Russian Philology from Jagiellonian University, I have developed a strong foundation in language and communication. My professional journey has seen me take on diverse roles, from technical helpdesk support at Atos IT Solutions and Services A/S to business development at Aexus and Gradyent. At Aexus, I facilitated the introduction of new and innovative solutions in Europe, while at Gradyent, I focused on making a sustainable impact on heating networks. My experience also includes roles at Finbi, Ritchie Bros., HCL Technologies, and Infosys, where I honed my skills in sales, business development, and technical support. My career reflects a commitment to continuous learning, adapting to new technologies, and driving business growth.

Experience

• Business Development Manager · Aexus01-01-2022

  Aexus facilitates innovation by making innovative technology companies successful. Aexus is your go-to partner if your company wants to extend its reach into the European market. We provide complete commercial outsourcing services, from strategy definition and market validation to fully localized sales, business development and inbound marketing activities. We are the de-facto partner for tech and software companies that have developed solutions that matter and deserve optimal support. We support these companies in all aspects of the commercial process. Aexus Taking care of business Sales & Marketing, Business Development & Channel Development, Telecommunications & Broadband, Publishing & Media, Industry & Infra, (Semi-)Government, Retail, Finance, Big Data, Blockchain, Internet of Things, Deep Learning, AI, Augmented Reality, Virtual Reality, IT & Cyber Security, OT Security. As Business Development Manager I am responsible for the B2B sales activities for Aexus partners in diverse areas of distribution. Main activities are; Introduction of new and innovative solutions in Europe; Business, sales & marketing planning for often new, high tech solutions in these areas; Regular training and knowledge transfer sessions in order to keep up to date with the latest technologies and (partner) solutions; New business development activities ranging from initiating the sales process to final closing discussions at board level; Channel development activities: establish, extend and manage channels (distributors, SI's, VAR's) for Aexus partners;

• Business Development CEE · Gradyent02-01-2022

  Making sustainable impact on heating networks

• New Business Manager · Finbi05-01-2023 – 12-01-2023

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• Sales Assistant · Ritchie Bros.11-01-2020 – 12-01-2021

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• Service Desk Manager Backup · HCL Technologies02-01-2019 – 10-01-2020

  - Answering to queries related to issues caused by migration to Office 365 - Ensuring customer service is timely and accurate on a daily basis - Establishing best practices through the entire technical support process - Following up with customers to identify areas of improvement

• Technical Helpdesk Engineer L2 (English and Russian support) · Atos IT Solutions and Services A/S10-01-2015 – 01-01-2019

  - Member of the Remote Control Team, 2nd level support - Providing and performing complex technical support for End User touch points of the distributed computer environment, including desktop, software and hardware installation, and remote access technologies - Working independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements - Providing a professional first line technical telephonic support in Russian language to customers dealing with technical, reconciliation and other queries without the expenditure of an Engineer visit - Logging calls for each incident and proactively managing this through the system to final resolution - Scheduling of Engineers visits immediately for errors that cannot be resolved telephonically - Adhering to Service Level Agreements with customers to ensure that errors and issues are resolved within those periods

• Help Desk Specialist · Infosys06-01-2013 – 01-01-2014

  - Working in international environment - Providing Tier I support for smartphones by telephone in Russian to ensure operational problems are resolved as quickly as possible - Handling process, troubleshooting and usage of support tool to provide quality customer service - Logging of incidents and requests for continued problem resolution and tracking in ticketing System - Collaborating with second level technology teams for urgent or critical issues

Education

• Jagiellonian UniversityBachelor's, Russian Philology

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