Maria Khachfi

About

With a robust educational background in Latin American Studies and Marketing from Langara College and Centro Universitário Belas Artes de São Paulo, I have developed a diverse skill set that spans customer experience, sales coordination, and quality assurance. Currently, I serve as a Customer Experience Leader at Indigo, where I focus on enhancing customer satisfaction and managing service teams. Previously, I worked as a Sales Coordinator at Organika Health Products, where I managed key accounts and supported international business operations. My role as a Quality Assurance Assistant at Cosmaceutical Research Lab Inc involved preparing product quality reports and analyzing data for continuous improvement. My professional journey reflects a commitment to excellence and a passion for driving customer-centric initiatives.

Experience

• Customer Experience Leader · Indigo2023-09-01

  Responsible for leading and enhancing customer experience initiatives, ensuring customer satisfaction, and managing customer service teams.

• Sales Coordinator International Business · Organika Health Products2022-06-01 – 2023-09-01

  Supported managing key accounts, handled e-commerce activities, managed export requirements, reviewed reports for development, attended industry seminars, assisted with proposal writing, processed orders, organized sales forecasts, aligned with operations and warehouse, and supported local sales.

• Quality Assurance Assistant · Cosmaceutical Research Lab Inc2021-04-01 – 2022-06-01

  Prepared annual product quality reports, maintained training records, communicated quality assurance outcomes, analyzed data for improvement, reviewed monthly documentation, collected and organized operational data, and liaised with management for change control and handling deviations.

Education

• Langara CollegeAssociate of Arts and Sciences - AAS, Latin American Studies
• Centro Universitário Belas Artes de São PauloMarketing, Marketing/Marketing Management, General

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