Mariah Rountree

About

I have been working in retail for over 5 years, currently serving as an Assistant Operations Manager. I hold a B.S. in Psychology and completed a certificate program in Information Technology from Per Scholas. My certifications include CompTIA A+ and Google IT Support Professional Certificate. I have also developed a keen interest in the arts and aspire to work in recruitment, casting, or HR. My diverse background in retail, IT, and the arts equips me with a broad skill set for various roles.

Experience

• Assistant Operations Manager · Cato Corporation2023-05-01 –

  - Assist in the training and onboarding of new employees, ensuring a thorough understanding of company policies and procedures. - Organize and manage employee applications, maintaining confidentiality, and accuracy in all documentation. - Support the store manager in reviewing payroll hours to optimize operational efficiency. - Provide customer service leadership, improving team communication and morale, while handling employee relations with discretion and effectiveness. - Coordinated with other departments to ensure smooth flow of operations. - Conducted regular performance reviews for employees to identify areas of improvement.

• Retail Sales Associate · Cato Corporation2019-08-01 – 2023-05-01

  - Earned recognition for exceptional sales performance, achieving over $600 in merchandise sales on ten separate occasions. - Enhanced customer experience by providing personalized product recommendations and effectively addressing inquiries through both phone and in-person interactions. - Proficiently managed transactions, including processing orders, operating POS systems, handling cash, and resolving returns and exchanges. - Assisted with inventory management and record-keeping, ensuring accurate stock levels and product availability on the sales floor. - Tracked sales performance metrics to identify trends in market place. - Upsold additional items based on customer interests and needs.

• Casting Recruiter Intern · Asjai Lou Casting, LLC2024-08-01 – 2024-10-01

  - Assisted in scouting and evaluating talent for the current entertainment project for music and television. - Conducted thorough research on emerging talent through social media platforms, talent databases, and industry events, enhancing the recruitment pipeline. - Collaborated with the casting director and producer to understand project requirements, ensuring alignment between talent profiles and project needs. - Utilized organizational skills to manage schedules, maintain detailed records of auditions, and track candidate progress throughout the casting process. - Enhanced communication abilities by liaising between talent, event coordinators, and the casting producer, building a network of contacts to facilitate talent sourcing. - Gained insight into industry trends and the evolving landscape of entertainment, contributing to informed decision-making in talent selection.

• Member Services Associate · Planet Fitness2018-06-01 – 2018-08-01

  - Processed new memberships by handling data entry, updating accounts, and conducting initial onboarding, improving member integration and experience. - Resolved customer complaints in a timely manner while maintaining professional attitude. - Cross-sold additional services that would benefit the client's needs. - Reviewed contracts for accuracy before submitting them for approval. - Maintained confidentiality of sensitive information shared by customers during interactions.

Education

• University of West GeorgiaBachelor of Science - BS, Psychology
• Per ScholasCertificates, Information Technology
• Martha Ellen Stilwell School for the Performing ArtsHigh School Diploma

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