Mary-Ann Trieu

About

I'm a designer with 5+ years of experience and I'm proficient in executing the full UX design life cycle—from preliminary research through to journey mapping, persona development, prototyping, and usability testing. I have worked in both startup environments and large enterprise environments so I have experience with collaborating in smaller, agile teams, and larger teams with many cross-functional stakeholders. I'm able to lead, work collaboratively, and work independently.

Experience

• Co-Founder & Product Designer · MrMoka Studio01-01-2025
• Product Designer · Minnect11-01-2023 – 03-01-2025

  - Strategically designed and implemented various high-impact features for the native iOS and Android app, contributing to a platform growth of 50% new users and 200% growth in experts. - This work fueled revenue growth by driving 11x growth in GMV and increasing transaction volume by 66x within the past year. - Overhauled company website, achieving a 50% reduction in bounce rate within a week. - Drove the design of a new leagues and leaderboard feature that resulted in a significant increase in Monthly Recurring Revenue (MRR) by providing competitive and goal-oriented elements that engaged users and incentivized activity on the app. - UX/UI improvements and user-driven design strategies helped boost the App Store rating from 3.7 to 4.7, and Google Play Store rating from 3.5 to 4.9 within a year.

• UX Product Designer · Freelance10-01-2018 – 04-01-2025

  Provided design services to clients including user experience and user interface design, wireframing, designing and testing interactive prototypes, creating user flows, journey mapping, and visual design.

• UX Designer · Gartner06-01-2021 – 09-01-2022

  - Designed and shipped a profile page that was used by 50K+ users and later collaborated with another designer to evolve the design for additional personas and use cases and this went live to 1 million+ montly active visitors users. - Revamped the design for the content tagging system to improve the user experience and engagement. This resulted in reduced friction for users, increased usability, and improved engagement. - Collaborated with Product, Research, Copywriter, Engineering, and Design to design, test, and successfully deploy multiple platform enhancements, ensuring a seamless experience across native iOS and Android apps as well as responsive web platforms. - Designed, tested, and shipped multiple platform and feature enhancements, as well as new product offerings. These efforts helped to improve the overall user experience and drive platform growth.

• User Experience and Interface Designer · Symcor09-01-2019 – 08-01-2020

  - Designed, tested, and prototyped 5 B2B software solutions to combat fraud in the domains of cheque, auto and health insurance, tax, and more, using process flows, wireframes, prototypes, and high-fidelity mockups to communicate complex design solutions. - Partnered with user research to run 7 cross-functional workshops, fostering collaboration among stakeholders. - Co-created an innovation framework to support new product development, covering the entire spectrum from discovery to testing. - Additionally, spearheaded the design and launch of an intranet to facilitate this process.

• Design Lead · Sheridan Interaction Design Association09-19-2020 – 04-30-2021

  Led a team of 3 to create marketing collateral for various events around program mentorship. Worked collaboratively on the rebrand of Sheridan IXDA mentorship in a team of 6.

• Design Intern · RC Design06-10-2019 – 07-19-2019

  Worked closely with Design team to create and edit marketing material for various clients using Photoshop, Illustrator, and InDesign. Assisted in design of 2 responsive websites through creating sketches, wireframes, information architecture, and high-fidelity mockups (using AODA standards). Pitched and ran a workshop on using Adobe Xd to speed up workflow.

Education

• Sheridan CollegeBachelor's Degree, Interaction Design

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