Matthew Chung

About

With an Associate's degree in Liberal Arts and Sciences from Florida State University, I have cultivated a diverse career path, primarily focusing on customer support and social media. My most recent role was as a Customer Success Advocate and Social Media Specialist at CoinMarketCap, where I contributed to empowering retail users with accurate cryptoasset information. Prior to this, I served as a Customer Support Specialist at MoGi Group, assisting in localization and community management for a global clientele. My experience also includes working as a Customer Support Agent at 5CA, enhancing customer experiences for major gaming and tech brands. Additionally, I have a background in luxury service, having worked as a Deckhand/Stew at TradeWinds Experience, where I ensured exceptional service for yacht vacation guests. My career reflects a commitment to delivering high-quality customer experiences across various industries.

Experience

• Customer Success Advocate and Social Media Specialist · CoinMarketCap03-01-2022 – 07-01-2023

  Worked at CoinMarketCap, the world's most-referenced price-tracking website for cryptoassets, focusing on customer success and social media strategies to empower retail users with unbiased, high-quality, and accurate information.

• Customer Support Specialist · MoGi Group06-01-2021 – 02-01-2022

  Provided customer support for MoGi Group, an award-winning video game service provider, assisting in localization, player support, community management, and other services for over 1,000 clients worldwide.

• Customer Support Agent · 5CA04-01-2020 – 05-01-2021

  Served as a customer support agent at 5CA, a remote-first CX company, enhancing customer and player experiences for major gaming and tech brands.

• Deckhand/Stew · TradeWinds Experience07-01-2018 – 01-01-2019

  Worked as a Deckhand/Stew at TradeWinds Experience, specializing in providing luxury yacht vacations and ensuring exceptional service for guests.

Education

• Florida State UniversityAssociate's degree, Liberal Arts and Sciences/Liberal Studies

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