Maxenne Ryanne Gallardo

About

I'm a skilled marketing professional known for blending creative thinking with operational excellence. My strength lies in optimizing processes for efficiency and creating designs that resonate with users. Through a data-driven approach, I've consistently developed successful growth strategies that engage audiences and nurture lasting customer relationships.

Experience

• Copywriter & Social Media Manager · Cortana X10-01-2022 – 03-01-2023

  — Manage the overall social media account of the CEO of the company. — Reinforced the brand by redesigning the corporate identity and executing online marketing campaigns. — Improved the customer service by implementing a new CRM and a Loyalty Program.

• Academic Writer · Houston Properties Team09-01-2021 – 10-01-2022

  - Conducted in-depth research on the assigned topic or subject. - Composed a clear, structured, and coherent write-ups, research articles, etc. - Able to work within specified timelines to deliver completed assignments. - Editing and proofreading for final polishing.

• Sponsorship Head · AdDU Bahaghari06-01-2021 – 04-01-2022

  - Lead efforts to identify and approach potential sponsors, pitch sponsorship opportunities, and negotiate sponsorship agreements. - Developed and managed the sponsorship budget, forecasting revenue from sponsorships, and tracking expenses related to sponsorship activation and fulfillment. - Coordinated the activation of sponsorships during events or campaigns, ensuring that sponsors receive the agreed-upon benefits and exposure. - Provided regular reports and analysis on the effectiveness of sponsorship initiatives, including return on investment (ROI) for sponsors and the organization.

• Customer Service Representative · VXI Philippines01-01-2020 – 03-01-2021

  - Performed troubleshoot problems, provide solutions, and guide customers through product or service-related issues, aiming to achieve swift and satisfactory resolutions. - Showing empathy towards customers' concerns, actively listening, and remaining patient even in challenging situations. - Assisted customers with placing orders, tracking shipments, and handling returns or exchanges, ensuring a smooth purchasing process. - Stay up-to-date about new products, services, policies, and technologies to provide accurate information to customers.

• Graphic Designer · Freelance01-01-2022

  Created a logo, visual/brand identity, and branding kit for multiple businesses.

Education

• Ateneo de Davao UniversityBachelor Degree, Marketing Management

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