Michael John Subigca

About

Adept at managing multiple leadership roles, fostering organizational efficiency, and driving collaborative initiatives to achieve objectives. Skilled in conducting detailed research to inform decision-making and delivering exceptional service that enhances client satisfaction.

Experience

• Advisor I · Concentrix Philippines, Inc.06-01-2023 – 12-01-2024

  ● Delivered exceptional service by handling high-volume inbound calls, assisting customers with inquiries about orders, resolving issues related to fulfillment, payment, and escalations, ensuring customer satisfaction ● Analyzed and addressed customer concerns effectively, providing quick and efficient solutions to improve client experiences ● Elevated to Subject Matter Expert (SME) under the PAP initiative, gaining advanced skills in guiding team members, handling complex cases, and serving as a key resource for process improvement within the support team ● Played an integral role in the support team, mentoring colleagues, sharing best practices, and contributing to a positive and productive work environment ● Demonstrated ability to manage diverse customer concerns and adapt to various situations while maintaining service standards and productivity ● Consistently recognized as a top performer, receiving multiple awards for surpassing key performance indicators (KPIs) such as customer satisfaction, resolution time, etc

Education

• West Visayas State UniversityBachelor's Degree, Political Science

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