Monica Jonas

About

Senior operating executive with 20+ years of experience leading global organizations through growth, transformation, and platform modernization across SaaS, AI, digital media, and enterprise technology. Trusted by boards and investors to scale teams, unify execution across product, tech, and commercial functions, and deliver measurable business impact. Proven track record directing 250+ global employees, launching productized SaaS platforms, and delivering multi-million-dollar value through operational excellence, data-driven governance, and strategic partnerships. Notable achievements include leading technology modernization initiatives (Salesforce, NetSuite), securing board-level alignment, and earning recognitions such as the 2024 Innovation & Environmental Award and Verdantix Smart Innovator recognition.

Experience

• Fractional COO, Product Advisor, Strategic Consultant, & Board Member · Jonas-Works2025 –

  Platform Strategy & Product Positioning: Currently advising The Trusted List, an invite-only professional network for mid-to-senior professionals. Co-led platform pivot, refined value prop, and structured roadmap through direct user research and GTM pilots. Advisory Board Member: Advise founders and leadership team on go-to-market strategy, enterprise positioning, and strategic partnerships.

• Chief Operations Officer, Deputy CEO | Interim Co-CEO · Oritain2022 – 2025

  Enterprise Leadership: Directed 250+ global employees across five countries and six functions; introduced executive operating cadence and accountability structures supporting $40M ACV growth.\nOperating Model Transformation: Shifted from a manual, services-heavy model to a productized SaaS platform; launched customer portal, analytics tools, and vendor-paid compliance products.\nAI & Automation Enablement: Deployed ML-based automation that reduced interpretation time from ~2 hours to ~2 minutes, increasing throughput by 50% without expanding headcount.\nAgile & LEAN Execution: Introduced Agile, Scrum, and LEAN across product, engineering, science, and delivery; reduced customer turnaround times from 15–18 days to 5–7 days.\nBoard & Investor Partnership: Led operational readiness during fundraising; hosted due diligence visits; presented roadmap maturity and scaling plans directly to the board.\nInterim Co-CEO Impact: Stabilized company during founder removal; narrowed strategic focus, resolved executive issues, maintained employee and customer confidence.\nTechnology & Systems Modernization: Sponsored Salesforce and NetSuite implementations; introduced incident management, customer journey playbooks, and governance systems.\nAwards & Recognition: Led initiatives behind 2024 Innovation & Environmental Award and Verdantix Smart Innovator recognition; represented company at Reuters sustainability conference.

• Chief Operating Officer · WorkFusion2018 – 2021

  Global Enterprise Leadership: Directed 250+ global employees across five countries and six functions; introduced executive operating cadence and accountability structures supporting $40M ACV growth (as part of broader leadership). \nRevenue Growth: Achieved 110%+ net dollar retention by refocusing on high-value enterprise use cases and implementing a revised customer success playbook. \nDelivery & Customer Impact: Introduced delivery framework to accelerate time-to-value and drive outcomes including multi-million-dollar savings across key accounts. \nBoard & Investor Confidence: Collaborated with leadership to establish execution reporting and OKRs used in investor updates. \nCrisis Management: Navigated complex customer crises with decisive actions to protect delivery schedules and customer trust.

• Senior Vice President, Global Business Operations, Media & Technology Services · Viacom Media Networks2005 – 2018

  Led global business operations, technology services, and cross-functional programs; partnered with product, finance, and engineering to drive scalable delivery and strategic initiatives across multiple brands and regions. \nKey achievements include platform modernization, cost optimization, and major cross-brand initiatives.

• Director, Product & Project Management · TACODA Systems2004 – 2005

  Oversaw product and project management, roadmap planning, and cross-functional delivery for ad tech and data platforms.

• Director, Project Management · Washingtonpost.Newsweek Interactive1999 – 1999

  Led project management for digital publishing initiatives, coordinating cross-functional teams to deliver online products and platforms.

• Director, Electronic Communications · Public Broadcasting Service1996 – 1999

  Directed communications initiatives and programs supporting public broadcasting services.

Education

• Johns Hopkins UniversityMS, Information & Telecommunications Systems
• Clark UniversityBA, Comparative Literature

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