About
With a Bachelor's degree in Hospitality Administration/Management from the University of Tourism and Ecology, I have cultivated a robust career in customer service and hospitality. My journey began as a Food Server at Hotel Prima Vera, where I honed my skills in service and organization. I then advanced to a Hotel Receptionist role at Hotel Petrus, managing front desk operations and enhancing guest experiences. My experience expanded into the airline industry as a Customer Service Representative with Air France, where I excelled in resolving customer inquiries and issues. Currently, I lead a team of servers at Golden Bell Saigon, ensuring top-notch service and coordination. My diverse roles have equipped me with a comprehensive understanding of hospitality and customer service, driving my passion for creating exceptional guest experiences.
Experience
- Server · Collins Bistro
Worked as a server, providing excellent customer service and ensuring a pleasant dining experience for guests.
- Server Team Lead · Golden Bell Saigon11-01-2023
Led a team of servers, coordinating service operations and ensuring high-quality customer service.
- Customer Service Representative · Air France09-01-2022 – 02-01-2023
Provided customer support, handled inquiries, and resolved issues to ensure customer satisfaction.
- Hotel Receptionist · Hotel Petrus10-01-2021 – 06-01-2022
Managed front desk operations, assisted guests with check-in and check-out, and provided information about hotel services.
- Food Server · Hotel Prima Vera06-01-2019 – 08-01-2021
Served food and beverages to guests, maintained cleanliness and organization of service areas.
Education
- University of Tourism and EcologyBachelor's degree, Hospitality Administration/Management
Similar talent on Pangea
Irene B.In-depth knowledge of luxury service standards, brand excellence, and attention to detail.Milan, Metropolitan City of Milan
Savannah B.Business Management Student with Diverse Experience in Hospitality and EducationFort Myers, FL
Kalleigh L.International Business & Operations Management Specialist | Hospitality & Front Office LeadershipSpartanburg, SC
Vishva T.Cooking Up Success: Where Operations Meet Exceptional Service.Irving, TXHire Nadia through Pangea
Describe your project to the Pangea agent — see if Nadia is a fit, with transparent pricing and interviews booked straight onto your calendar. No contact details change hands until you hire.
See if Nadia is a fit