Nazmul Hasan

Nazmul Hasan

Business Coordination & Operation Manager | Product Manager | Startup | International IT Sales Closing

6 yrs experience · Dhaka, Bangladesh · <10 hrs/week

About

Seeking the position to utilize my skills and abilities in the IT professional field that offers professional growth while being resourceful, innovative and flexible, and helpful to organization.

Skills

Customer Relationship ManagementCustomer ServiceEmail SupportMarketingMessaging StrategySocial Media Marketing

Experience

  • Sr. Business Development Manager · innov8 Solution Limited01-01-2023

    Realized a 45% increase in quarterly revenue by implementing efficient onboarding strategies that enhanced customer satisfaction and product integration. Planned, executed, and delivered projects within scope, time, and quality standards. Led and mentored technical teams, providing guidance and feedback to ensure high performance and consistency. Established and upheld rigorous standards of product quality, accuracy, and relevance, alongside implementing quality control measures and oversaw comprehensive data analysis on companies, industries, and topics, delivering actionable insights that align with business goals. Collaborated closely with internal teams to ensure meet the company's objectives and brand standards and acted as the primary point of contact for stakeholders, providing regular project updates and reports. Expatriate Registration Related Software Including SMS Procurement- Bangladesh Election commission. Enhancing Digital Government and Economy (EDGE)- ICT Ministry.

  • Chief Operating Officer · Poshapets11-01-2019

    Collaborate with technical project teams to plan, design and implement the system integration. Develop, implement, and review operational policies and procedures. Maintain communication and creating lead of fund raising ventures. Ideathon-Top 10/190 Startup. Organized By ICT Ministry Of Bangladesh And Korea. Startup World Cup: Bangladesh Region- Top 8 Finalist. Startup Jalsa- India. Top 10/230 Startups. Bangladesh Innovation Award 2021: Best Social Innovation. GP Accelerator By Seed Star: Batch 6. Startup Weekend Partnership With Google For Startup By Techstars.

  • Project Co-ordination Manager · MessageAnalytica®12-01-2019 – 12-01-2022

    Understand customer requirements thoroughly and conduct detailed needs analysis. Handle multiple simultaneous onboarding projects, business results, customer satisfaction, and technical quality. Provide accurate and consistent information to support customers and internal teams. Responsible for iterative development and align business and technical objectives. Utilize data-driven insights to enhance customer engagement and satisfaction. Customize onboarding strategies to meet the specific needs of diverse customer segments and ensure seamless integration of products and services into the customers existing systems. Achievements include managing and completing 12 simultaneous onboarding projects with a 95% customer satisfaction rate, increasing customer engagement and satisfaction by 90%, reducing onboarding time by 45%, enhancing product integration success rate by 80%, improving post-onboarding feedback scores by 70%, increasing gross revenue from 3 Million BDT to 12 Million BDT, and boosting overall project success rate by 85%.

  • Enterprise Sales Manager · Pine Solutions Limited05-01-2018 – 11-01-2019

    Setting up the technical needs of the customer and suggesting appropriate products. Explaining complicated technical facts to clients in a manner that is easily comprehensible. Digital Marketing and Branding. Retaining clients informed about new technological products. Compiling proposals and reports associated with technical products. Projects Acquired: Missed Call Alert BankingCity Bank Limited, SMS Analytics-Eastern Bank Limited, Interactive Smart Chatbot -One Bank Limited, Vendor Management System- AIBL | Islamic Wallet Customer Activation- AIBL.

  • Social Media Specialist · Pine Solutions Limited03-01-2018 – 05-01-2018

    As a Social Media Specialist, likely contributed to managing and optimizing social media platforms, creating engaging content, and analyzing performance metrics to enhance brand presence.

Education

  • Bangladesh University of Business and TechnologyBachelor of Science - BS, Computer Science

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