Omar Landaverry

About

With a strong foundation in communication and marketing, I am currently pursuing a Master's Degree in Marketing and Political Communication at UNIR. I hold a Licenciatura in Comunicación y Tecnologia Digital from Universidad Panamericana and have completed undergraduate studies in Communications, Marketing, and Advertising at Universidad Panamericana de Guatemala. My professional journey includes roles at Toptal, where I excelled as a Client Advisor, SMB Client Experience Specialist, and Communications Specialist. In these positions, I developed client relationships, managed sales cycles, and enhanced client satisfaction, contributing significantly to financial recovery and client retention. Additionally, I served as a Videographer for AIESEC, creating engaging visual content, and supported digital experience initiatives at AIESEC en Chile. My diverse experience reflects a commitment to effective communication and innovative problem-solving in dynamic environments.

Experience

• Client Advisor · Toptal04-01-2024

  As a Client Advisor, I am dedicated to engaging and developing relationships with prospective clients, serving as the initial point of contact, and guiding them through the sales process. Managed the sales cycle from inception to close, articulating Toptal's value and tailoring solutions to client needs. Developed relationships with a customer-centric approach, staying informed on industry trends and competitive dynamics.

• SMB Client Experience Specialist · Toptal01-01-2023 – 04-01-2024

  Coordinated daily operations for SMB clients and account teams, building strong relationships and collaborating with internal teams like talent operations, legal, and finance to enhance client satisfaction and streamline processes. Managed escalated cases, providing immediate support in management's absence and acting as a subject matter expert to ensure quick resolutions while maintaining top-tier service standards. Played a key role in helping the CXS team recover over $1.5M in quarterly revenue disputes, contributing to financial recovery and client retention.

• Communications Specialist · Toptal07-01-2022 – 01-01-2023

  As the primary point of contact for network applicants, ensured a smooth onboarding experience while creating positive first impressions. Engaged applicants with a professional, energetic, and friendly communication style, enhancing the brand image and applicant experience. Conducted thorough assessments of candidates' communication skills during video calls to efficiently gauge candidate fit. Successfully screened candidates with precision, maintaining a strict pass rate of less than 30% for English Screening section, resulting in a high-quality talent pool.

• Videographer | Global Support Team 22.23 @ AI · AIESEC08-01-2023 – 04-01-2024

  As a Videographer, likely contributed to creating and editing video content to support AIESEC's global initiatives, ensuring high-quality visual storytelling and engagement.

• CCVP Digital Experience · AIESEC en Chile08-01-2023 – 11-01-2023

  Supported the design and implementation of digital iCOMM channels used with Conference Delegates such as booklets, social media accounts, etc. Assisted the Conference Committee with graphic design requirements during congress preparation. Managed the congress' social media presence and created audiovisual content before, during, and after the event, ensuring real-time updates and engagement.

Education

• UNIR | Universidad Internacional de La RiojaMaster's Degree in Marketing and Political Communication, Political Communication
• Universidad PanamericanaLicenciatura, Comunicación y Tecnologia Digital
• Universidad Panamericana de GuatemalaCommunications Undergraduate, Communications, Marketing and Advertising

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