patricia levy

About

As a Senior Managed Services Consultant at RR Donnelley, I help clients achieve their business goals by managing their projects from requirement gathering through implementation, providing strategic guidance, technical support, and managed services. I have a Bachelor's Degree in Communications from the University of Miami and multiple certifications from Sales Impact Academy on sales cycle management, customer success fundamentals, and leadership coaching. With over seven years of work experience in marketing and customer success roles, I have developed strong skills in creating and project management, requirements gathering, implementation, executing campaigns, building and maintaining relationships, and delivering value and satisfaction to clients. I am passionate about helping businesses grow and thrive in the digital age, and I enjoy collaborating with diverse and talented teams to solve complex problems and create innovative solutions.

Experience

• Senior Consultant · RR Donnelley11-01-2021

  Onboard and manage clients and teams across various verticals to ensure impeccable work quality and client satisfaction. Lead client meetings and presentations around process, requirements, recommendations and results. Generate additional revenue by working with various teams on strategy to bring custom projects to life from concepting, requirements gathering, through testing and implementation. Reduce turnaround times by implementing 10+ process improvements to maximize team efficiency, improved processes led to 50% time saved. Develop and maintain relationships with internal teams, client stakeholders and vendors.

• Customer Success Manager · ITProTV, an ACI Learning company05-01-2021 – 11-01-2021

  Assisted existing clients with implementation, renewal and expansion of their ITProTV training subscriptions. Grew accounts with other product offerings from ACI Learning. Exceeded 120% of sales target every month in the CSM role.

• Director of Marketing · AZURI Medical Aesthetics & Rejuvenation Center07-01-2020 – 05-01-2021

  Implemented a full marketing and PR strategy to retain and expand client base and revenue by using Events, Email Marketing, Print, Influencer Marketing, Social Media and Google AdWords Campaigns. Increased monthly revenue from $46,000 to an average of $100,000+. Created pricing and monthly promotions for the spa's services.

• Director Of Communications · Victim Response, Inc. The Lodge10-01-2019 – 06-01-2020

  Implemented the use of Salesforce CRM & Marketing Cloud for use in the organization to manage donor information, communication and reporting. Managed social media platforms and ensured published content was up to par with brand standards. Developed and maintained relationships with partners, donors, volunteers and board members.

• Brand Manager · Windhaven Insurance08-01-2018 – 10-01-2019

  Utilized Marketing Cloud to create emails, campaigns, journeys and monitor campaign analytics for Insurance Agent communications. Designed and created booths and promotional items for industry trade shows. Designed, updated and ordered marketing collateral.

Education

• University of MiamiBachelors Degree, Communications
• Miami Dade CollegeAssociates Degree

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