Renee Schmidt

About

With a Master of Education in Higher Education Administration from The University of Akron and a Bachelor's degree in Communication, Media Studies, Journalism, and Sport Marketing from Adrian College, I have cultivated a diverse career. As the founder of Doggy I Do, LLC, I transformed a unique idea into a thriving business, successfully coordinating pet participation in weddings and growing my team to six handlers. My entrepreneurial success has been recognized by Today's Bride, WKYC Cleveland, and Fox 8 Cleveland. In addition to my business, I enhance fan experiences as part of the game day staff for the Cleveland Browns and Cleveland Monsters, and previously with the Cleveland Cavaliers. My role as a Traveler Support Specialist at Pack Up + Go further honed my skills in customer service and operational efficiency. My career reflects a blend of creativity, leadership, and a passion for engaging experiences.

Experience

• Business Owner · Doggy I Do, LLC04-01-2021

  Started my own company transporting couple's dogs to their weddings. In my first year, I set a goal for 10 weddings/engagements and had 26. In my second year, I set a goal for 30 weddings/engagements and had 42. My team grew from one handler to six and has been featured on Today's Bride, WKYC Cleveland and Fox 8 Cleveland. We pick up pets, bring them to the venue, ensure they are ready for photos, assist them down the aisle, and take them home. All handlers are Pet First Aid/CRP certified and fully insured.

• Game Day Staff - On-Field Promotions and Experiences · Cleveland Browns08-01-2023

  Responsible for enhancing fan engagement and experience during game days through on-field promotions and activities.

• Game Day Entertainment Team - Monsquad · Cleveland Monsters10-01-2023

  Contributed to the game day entertainment experience, engaging fans and enhancing the overall atmosphere during events.

• Traveler Support Specialist · Pack Up + Go11-01-2022 – 08-01-2024

  Served as a member of the 24/7 Customer Experience Team assisting travelers through email and phone with trip issues and questions. Worked with partner hotels, activity providers, and airlines on traveler issues. Built smart courses for company and team trainings, updated SOPs, managed feedback follow-up with travelers, and used tools like Jira, Knowi, Confluence, Squarespace, and CRM database.

• Game Day Entertainment Team - Cavs Crew · Cleveland Cavaliers10-01-2018 – 04-01-2024

  Participated in game day entertainment activities, engaging with fans and contributing to the overall game day experience.

Education

• The University of AkronMaster of Education - MEd, Higher Education/Higher Education Administration
• Adrian CollegeBachelors Degree, Communication- Media Studies, Journalism, Sport Marketing

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