Rodney Sullivan
Customer Support & Sales Professional | Technical Troubleshooting | Customer Satisfaction
5 yrs experience · Greenville, SC · 10-20 hrs/week
About
Motivated and customer-focused professional with experience in technical support and sales, skilled in problem-solving, customer service, communication, and technical troubleshooting. Experienced in the telecommunications and technology industries.
Skills
Experience
- Technical Support Agent · Majorel (Apple)December 2021 – June 2023
Provided remote technical support for Apple customers, assisting with device setup, troubleshooting, and software issues. Delivered high-quality service guiding users through technical processes, maintained strong knowledge of Apple products and updates, and consistently met performance metrics and customer satisfaction goals.
- Sales Representative · SpectrumJanuary 2024 – May 2025
Sold home internet, cable, and phone service packages to residential customers. Identified customer needs, recommended customized service solutions, maintained product knowledge, and built relationships to encourage repeat business and customer retention.
Education
- Woodmont High SchoolHigh School Diploma
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