Ryan Jones

About

Ferrari of Houston leverages a professional approach to client engagement, supported by expertise in CRM systems like Salesforce and administrative coordination. Contributions include streamlining customer interactions, managing high-volume communication channels, and ensuring a luxury-driven experience that reflects Ferrari's brand values. Educational foundation in Business/Corporate Communications from Sam Houston State University complements practical knowledge gained through Harvard Business School Online certifications. Motivated to enhance organizational growth by uniting marketing, customer relations, and operational support, with a focus on improving business outcomes and client satisfaction.

Experience

• Experience Manager · Ferrari2025-07 –
• Reception/Sales Admin · Ferrari2024-08 –

  As the first point of contact at an official Ferrari dealership, I ensure an exceptional, luxury-driven experience for clients, guests, and partners from the moment they arrive. I support both the sales and service departments through high-level administrative coordination, CRM management, and scheduling. Key Responsibilities: Greeted and engaged clients with professionalism, reflecting Ferrari’s commitment to excellence and elite customer service. Managed high-volume inbound communications—calls, emails, and appointments—with precision and discretion. Supported the sales team by organizing customer files, processing vehicle purchase documents, and updating CRM records (e.g., Salesforce/CDK). Handled DMS tasks including ROs, deal jackets, and licensing/titling documents in collaboration with the finance department. Coordinated Ferrari events and showroom visits, ensuring alignment with brand standards and VIP guest expectations. Acted as liaison between service technicians and clients, delivering timely updates and scheduling follow-ups. Maintained the showroom environment, inventory logs, and ensured vehicles were presentable for client delivery. Highlights: Trusted by sales leadership to assist with sensitive client transactions, elite vehicle deliveries, and special events. Gained experience working with UHNW clients and collectors in a fast-paced, detail-focused environment.

• Manager · MiraSphere Media2024-02 –
• Attendant Sp+ · SP+ (SP Plus)2020-03 –
• Event Coordinator · The Woodlands Forum2023-06 – 2024-03
• Inside Sales Representative · Tech Mahindra Business Process Services2020-04 – 2020-12
• Valet attendant · Ameripark2018-08 – 2020-03

Education

• Harvard Business School Online
• Sam Houston State UniversityBachelor of Science - BS, Business/Corporate Communications
• Sam Houston State UniversityBachelors, Business/Corporate Communications
• Lone Star College-MontgomeryAssociate of Arts - AA

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