Shauwana Glasgow

About

I’m a systems-driven Fractional Chief Operating Officer who helps growth-stage organizations move from reactive operations to intentional scaling. With 12+ years of experience, I partner with founders and executive teams to build the operational infrastructure with SOPs, workflows, reporting cadence, and performance systems that reduce bottlenecks and protect leadership bandwidth. I step in when complexity increases, aligning strategy with execution and building strong foundations that support sustainable growth and measurable impact.

Experience

• Event Management/Online Business Management · Customer Success Builders LLC09-01-2020

  -Management of day-to-day business activities of small business clients and entrepreneurs -Plan and execute multiple events across many states, cities and countries -Data Entry & Transcription -Database Management -Hire and Manage Cold Callers/Appointment Setters, Customer Success Agents and Commission Based Closers -Real Estate Transaction Coordination -Project Management

• Virtual Assistant Manager/Virtual Executive Assistant/Customer Service & Support Specialist · SCM Global Enterprises LLC01-01-2016

  -Client Success Management -Customer Success Management -Troubleshooting system issues over telephone and chat (Level I and II Technical Support) -Ecommerce Management -Content Creation -Digital Marketing -Basic Website Content Creation

• Network Manager · Zyp LLC04-01-2018 – 05-01-2019

  -Manage Customer Service & Support -Social Media Management -Troubleshoot Contracted Employee Issues -Intermediate Technical Support -Telephone/Switchboard Management

• Freelance Data Entry and Virtual Assistant · Self employed01-01-2010

  -Perform Data Entry -Manage Inbound and Outbound Calls -Calendar Management -Email Management -Real estate investor support -loan broker support

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