Thanuya M

About

With a robust educational background and extensive experience in training and development, I have honed my skills in various domains. I hold a Bachelor's degree in Public Administration from Ryerson University and a BA in Human Rights & Equity Studies from York University. Additionally, I have completed specialized programs in Real Estate Development, Educational/Instructional Media Design, Legislative Drafting, and Social Service Work. Currently serving as a Training and Development Consultant for the City of Toronto, I excel in designing and delivering training programs, evaluating learning outcomes, and ensuring compliance with legislative requirements. My previous roles include Training and Development Coordinator, Subject Matter Expert, Caseworker, and Summer Camp Counselor, all within the City of Toronto. My expertise spans from technical support to case management, showcasing my versatility and commitment to professional development and client service.

Experience

• Training And Development Consultant · City of Toronto10-01-2022

  - Develop and deliver training to support quality client service, advance professional development, and ensure compliance with applicable program, service, and legislative requirements, directives, and mandates. - Develop and conduct training evaluations and related activities. - Consult with managers and supervisors to identify appropriate learning and development strategies. - Design, facilitate, and ensure content relevance. - Regularly review and update training materials as required. - Exceptional organizational, planning, motivational, communication, and implementation skills when training and mentoring new and returning frontline staff and supervisors to ensure accuracy, transparency, and compliance with divisional, operational, and program-specific standards. - Extensive experience with designing, producing, evaluating, and converting training from in-person to virtual training materials to reflect the 8 learning styles in both traditional and online/virtual avenues, supporting quality client service, advancing professional development, and ensuring compliance with applicable program, service, legislative requirements, and adhering directives and mandates. - Extensive experience identifying trends, assessing organizational performance gaps, developing strategic response, and evaluating effectiveness of learning outcomes through focus groups, surveys, Likert scale, and making appropriate recommendations to senior management. - Extensive experience in the creation of sector and unit-specific learning content using a variety of delivery methods including instructor-led classroom training, eLearning, multimedia programs, WebEx virtual training, and the creation of other computer-aided instructional technologies. - Significant experience leading work groups and supervising in a unionized environment. - Considerable experience conducting needs analysis and research to design trainings that are unit-specific and conducive to onboarding new staff and improving staff performance.

• Training And Development Coordinator - OPTU Employment & Social Services · City of Toronto08-01-2022 – 10-01-2022

  As a Training and Development Coordinator, likely contributed to the planning, coordination, and implementation of training programs to enhance employee skills and performance.

• Subject Matter Expert · City of Toronto06-01-2021 – 09-01-2022

  Provided first-level technical support through phone, email, and chat. Diagnosed and troubleshot end-user desktop application issues and provided appropriate solutions. Prioritized, ticketed, and followed up with Level 1/2 issues. Escalated complex and/or high-priority problems to the appropriate support groups for resolution. Responded to and resolved technical end-user service and support incidents and requests. Followed up with end users to provide status updates as per service level guidelines. Performed account management and maintenance for various applications and systems (e.g., created or modified user accounts and permissions, and performed password resets). Communicated with staff members at all levels of technical and non-technical skill sets.

• Caseworker · City of Toronto03-01-2015 – 06-01-2021

  Exercised case management of over 124 clients on a daily basis. Case management involved service planning, acknowledging where the client is and where they would like to go so that they can become financially independent. Assisted clients in realizing the best version of themselves along the way. Ensured adherence to policies and acts such as the Ontario Works Act, Ontario Disability Support Program, Employment Standards Act, Ontario Human Rights Act, and MFIPPA. Knowledgeable of procedures mandated by the province, in particular legislation. Thorough knowledge of the various stages of the appeals process and experience in reviewing cases to determine whether clients are indeed eligible for Social Assistance or other benefits.

• Summer Camp Counselor · City of Toronto05-01-2013 – 08-01-2015

  Provided a fun, safe, and meaningful program for children aged 6-12 years for over 60 children for over 2 years. Planned, developed, led, and evaluated a variety of camp programs. Organized, implemented, and oversaw activities and events with groups both internal and external to the camp. Took appropriate measures to deal with incidents, problems, emergencies, and parent concerns on a daily basis.

Education

• UBC Sauder School of BusinessReal Estate Development
• Seneca PolytechnicCertificate, Educational/Instructional Media Design
• Athabasca UniversityLegislative Drafting
• Ryerson UniversityBachelor's degree, Public Administration
• Seneca PolytechnicSocial Service Work
• York UniversityBachelor of Arts - BA, Human Rights & Equity Studies
• University of TorontoSociology
• The Institute for Performance and LearningThe Certified Training and Development Professional, Training and Development

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