Victoria Krauchunas

About

I've had the opportunity to work at a variety of startups in a variety of industries - I even worked at Y Combinator for 2 years! Because I've had the chance to wear many hats, I can help with almost any non-technical project, whether it's coming up with a product roadmap, a customer acquisition strategy or just doing cold outreach. I also offer founder coaching services via thescrappyoperator.com. Note that job history on profile is partial - see Linkedin for full history.

Experience

• Startup Consultant · The Scrappy Operator06-01-2022

  Founder coach & startup consultant

• Builder in Residence · Builders & Backers06-01-2022

  Mentoring budding entrepreneurs in the Heartland region of the United States

• Admissions Manager · Y Combinator07-01-2020 – 06-01-2022

  • Reviewed applications and conducted interviews in order to help decide who would be in each batch • Designed features and processes to improve the overall admissions process, both internally and externally • Reviewed internal and external data and other information and shared with the team to continually improve our understanding of startups, global trends, etc. • Provided customer support to founders with questions about their application

• Chief of Staff · Dark10-01-2019 – 06-01-2020

  The only non-engineer member of the team, aside from the CEO. Filling in gaps as needed in operations, developer experience and product. Special projects and responsibilities include: • Providing insights into user behavior, both quantitative (via Heap and Honeycomb) and qualitative (feedback emails, viewing sessions on Fullstory) • Shepherding features through a product life cycle, from ideation to release - prioritization, writing specs, collaborating with engineers, testing for bugs and usability, new feature announcements, and general product and project management • Setting up Docusaurus and migrating existing documentation over • Building things in Dark in order to add functions to our built-in package manager, discover bugs and develop tutorial content • Spinning up and running a recruiting process

• Director of Product and Customer Operations · Final (acquired by Goldman Sachs)02-01-2016 – 09-01-2018

  • Led and mentored a team that included customer support, marketing and design. • Developed roadmaps and specs based on customer feedback, internal needs and company goals and working with engineering to execute on them. Also educated our customers, employees and external partners on new functionality. • Successfully launched and iterated on multiple features including improved payment functionality, advanced card controls, and internal tools such as fraud and application management. • Organized a variety of marketing campaigns across various platforms, as well as writing and sourcing content for our blog. • Built the support organization from the ground up. Acted as the first customer support agent, essentially always on-call answering tickets via email and phone. • Pitched in wherever necessary to deepen my understanding of needs and help the company be successful.

Education

• Rochester Institute Of TechnologyBachelor's Degree, Game Design & Development

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