Viet Mai

About

Viet is a graduate of the University of California, San Diego. There he achieved a Bachelors of Science degree in Business Psychology. He aims to optimize operations with a mindset that is driven by data, ethics, and efficiency.

Experience

• Customer Support Specialist · YAPI02-07-2022 – 10-01-2022

  - Streamlined the business side of Dental Offices by empowering the users to use YAPI - Assisted Dental Professionals by resolving technical problems in a fast-paced environment - Sped up the ticket resolution time by 300% - Built rapport with customers through active listening to maximize opportunities. - Assisted customers with troubleshooting and resolving technical issues - Utilized Zendesk to document transactions daily in CRM and to complete end-of-day processing requirements

• Shift Lead · San Sai Japanese Grill01-03-2018 – 09-01-2018

  - Led team in a fast-paced restaurant and increased profits by 20% - Trained and mentored new hires. Increased overall morale of the team - Took orders from customers and inputted their selections into the POS - Handled cash, debit, and credit transactions - Prepped fruits, vegetables, and rice for salads and sushi chefs - Worked eight to twelve hour shifts in a fast paced environment while standing constantly - ServSafe food handler certification

Education

• UC San DiegoBachelor's Degree, Business Psychology
• El Camino CollegeAssociate Degree, Mathematics

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